Shipping & delivery

01About this policy

This Shipping & Delivery Policy applies to all orders placed on DOZA.in. It explains how and when your order is processed and delivered, and forms part of our Terms of Service.

02Order processing

• Orders are processed and dispatched within 1–2 business days after the order is confirmed (and, for prepaid orders, after payment is confirmed).
• Orders placed on weekends or public holidays are processed on the next working day.
• Every order is checked and packed with care at our Surat facility before it is handed to our courier partner.

03Delivery timelines

These timelines are estimates and are not guaranteed. Actual delivery time depends on your location and our courier partners.

04Shipping charges

• Any shipping charge applicable to your order is calculated and shown clearly at checkout, before you pay.
• Free shipping is offered on eligible orders and during promotions, as shown on our website and in your cart at the time of ordering.
• All prices on DOZA.in are in Indian Rupees (INR) and inclusive of applicable taxes.

05Cash on delivery

• Cash on delivery (COD) is available on eligible orders and serviceable pin codes, as shown at checkout.
• Please keep the exact amount ready and ensure someone is available to receive the parcel.
• Prepaid orders may be eligible for additional offers, as shown at checkout.

06Tracking your order

• As soon as your order ships, you will receive a tracking link by WhatsApp or email.
• We encourage you to track your parcel so you know when to expect it.
• If you need an update, message us on WhatsApp +91 97128 01997 with your order number.

07Delivery address & contact details

• Please provide a complete and accurate delivery address, pin code and an active mobile number when placing your order.
• Address changes are possible only before the order is shipped. Message us on WhatsApp or email with your order number.
• DOZA is not responsible for delays or failed deliveries caused by an incorrect or incomplete address or an unreachable phone number.

08Delivery attempts & returned parcels

• Our courier partners will attempt delivery up to two times. If the parcel cannot be delivered, it is returned to us.
• If you would like us to re-dispatch a returned order, re-shipping charges may apply.
• Repeatedly refusing or not accepting cash on delivery orders may lead us to restrict COD on future orders.

09Delays

Occasionally, deliveries may be delayed by courier operations, weather, local restrictions, festivals, strikes or other events outside our control. We are not liable for such delays, but we will always help you follow up with the courier. If your parcel seems stuck, message us with your order number.

10Lost, damaged or tampered parcels

• If the outer packaging looks damaged or tampered with, start recording a video before accepting the parcel, and contact us immediately.
• A clear, uncut 360° unboxing video is required for any damage or missing-item claim. Please see our Returns, Exchange & Refund Policy for details.
• If tracking shows your parcel as delivered but you have not received it, contact us within 48 hours so that we can raise it with the courier.

11International shipping

We currently ship only within India. We do not offer international shipping at this time.

12Contact & official channels

For any shipping or delivery question, please contact us only through our official channels: