Questions, answered

Choose your product, select your size and quantity, and tap “Add to cart”. Proceed to checkout, enter your details, choose a payment method and confirm your order. You will receive an order confirmation by WhatsApp or email.

No, you can check out as a guest. An account lets you view your orders and save your addresses for faster checkout.

Yes, before it is shipped. Message us on WhatsApp +91 97128 01997 or email support@doza.in with your order number. Once shipped, an order cannot be cancelled.

Changes to size or quantity are not possible once an order is placed. You can cancel it before dispatch and place a new order.

Please contact us immediately on WhatsApp with your 360° unboxing video and clear photos of the item and the packaging. We will make it right at no extra cost to you.

Most DOZA ready-to-wear styles are available from XS to 4XL, and some styles go up to 5XL. Available sizes are shown on each product page.

Tap “Size Guide” on the product page — measurements differ from style to style. You can also read our Size Guide to learn how to measure yourself.

We generally recommend the larger size, especially for structured tops, shirts and blazers. If you’re unsure, WhatsApp us your bust, waist and hip measurements and the product link, and we will suggest a size.

Co-ord sets are sold as a complete set in one size, unless the product page says otherwise.

Orders are dispatched within 1–2 business days and usually delivered within 3–7 business days, depending on your location. Remote areas may take longer.

Once your order ships, you’ll receive a tracking link by WhatsApp or email. You can also message us your order number for an update.

Free shipping is offered on eligible orders and during promotions, as shown in your cart and at checkout.

Yes, before the order is shipped. Message us on WhatsApp with your order number and the new address.

Check the tracking link first. If it seems stuck, message us your order number and we’ll follow up with the courier for you.

Not at the moment — we currently deliver only within India.

You can request an exchange or return within 7 days of delivery. A clear, uncut 360° unboxing video is mandatory. Items must be unused, unwashed and returned with all tags and pieces. Read the full Returns, Exchange & Refund Policy.

Yes, subject to stock. If your size is unavailable, we issue store credit instead.

Approved returns are refunded as DOZA store credit. If an exchanged size still doesn’t fit, you may request a refund to your bank or UPI instead, with a ₹350 handling and shipping fee deducted.

Message us on WhatsApp or email with your order number and your 360° unboxing video. Please don’t send the parcel until we approve the request.

Pickup depends on your pin code. If it isn’t available, you’ll need to ship the parcel to our warehouse. Return shipping is paid by the customer unless the item was damaged, defective or wrong.

Within 24–72 business hours after your parcel reaches our warehouse and passes inspection.

If the packaging looks damaged, start recording before accepting it from the courier, then message us immediately with the video.

UPI (GPay, PhonePe and others), credit and debit cards, net banking and wallets, as available at checkout.

Yes, on eligible orders and serviceable pin codes, as shown at checkout. Prepaid orders may get extra offers.

Yes. Payments are handled by secure, encrypted payment gateways. DOZA never sees or stores your full card details or UPI PIN.

This is usually reversed automatically by your bank within 5–7 business days. If it isn’t, message us with your payment details and we’ll help.

We photograph every product carefully, but slight differences in colour and shade can occur due to lighting and screen settings. See our Fabric, Colour & Print Disclaimer.

Most DOZA ready-to-wear suits include a top fabric (about 2.5 m), a bottom fabric (about 2.5 m) and a dupatta (about 2.5 m). Exact details are listed on each product page. Read our Ready-to-wear Suit Material Guide for stitching tips.

Yes, within 7 days and with an unboxing video, as long as the fabric is uncut, ready-to-wear, unwashed and in its original fold.

Always follow the care label. As a general rule, wash gently in cold water, wash dark colours separately and dry in the shade. Our Fabric Care Guide has tips for every fabric.