DOZA Return, Refund, and Exchange Policy

Thank you for shopping at DOZA. Please read this policy before you buy.

General Policy

• 7-Day Window: You can request a return, refund, or exchange within 7 days from delivery.
• Store Credit (Default): Refunds are issued as store credit. Valid for 1 year.
• Refund to Bank/UPI (when approved): If we process a refund to bank/UPI, ₹220 per order will be deducted.
• Contact: Support@doza.in · +91 9712801997

Unboxing Video Requirement

Mandatory: Customers must provide a clear 360° unboxing video showing the sealed package, unboxing, and product check. Requests without video are not accepted.

Damaged Parcels

• Start recording before receiving if the package looks damaged.
• Share the video with our team for assistance.

Return & Exchange Process

• If approved, you may need to ship the parcel back if pickup is unavailable.
• Exchange Fee: ₹220 per item.
• Return shipping is paid by the customer unless defective/damaged.
• Store credit, exchange, or refund is processed within 24–72 business hours after inspection.

Size Exchange Policy

• If wrong size is selected multiple times, you may request a refund to bank/UPI.
• Refund Deduction: ₹220 per order applies.
• Please check the size chart before ordering.

Legal

DOZA strictly follows this policy. Baseless legal notices will be countered with claims for double the disputed amount.

Contact

Email: Support@doza.in
WhatsApp: +91 9712801997

Address:
DOZA, 4th Floor, Shop 413, Crystal Plaza,
Near Rangani Farm, Near BRTS Junction,
Punagam, Surat – 395010, Gujarat, INDIA

Note: By placing an order, you agree to this policy.